Our Customer Commitment

Customers are our highest priority. We put our best efforts in identifying the exact requirement of our customers, so as to provide them with the service they need.

Here’s a look at some of our commitments towards customers:

  • Our personal financial consultants interact with customers on an individual basis, so as to gain an insight into their financial requirements and goals.
  • We provide maximum value to customers’ time and convenience. For example, a provisional approval is given immediately after the financing approval process is completed.
  • We offer the right solution to ensure the customer achieves the best and maximum value of our products and services.
  • We guarantee utter transparency of fees and charges.

Customer Care

IFH believes that good customer service is the lifeblood of any business:

  • A team of financial consultants are available on hand to work closely with each customer, analyzing the customer’s situation and extending the best financial and investment solutions.
  • The goal of our team is to provide a flawless customer experience by knowing and understanding our customer’s expectations and taking ownership of the entire customer situation. We will provide complete, accurate and responsive experience.
  • We use the concept ‘Financial Consultant’ instead of ‘Selling Concept’.
  • We use state-of-the-art technology, complemented by experienced staff to ensure the highest level of customer satisfaction regardless of their request’s complexity.
  • At IFH, our team of professional consultants proactively reaches out to the customers.
  • Customer queries are taken to the highest possible level of consideration to guarantee prompt responses.

Islamic Finance House in Depth

Find out more about our attributes.

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Looking Ahead

IFH is planning to implement an evolving strategy that can better respond to market changes. We seek to further expand our services and client base, by extending our presence throughout the United Arab Emirates.

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Our People Commitment

We believe that our people are our greatest asset. Regardless of the challenges faced, we aim to perform to the best of our ability, to present a set of premium products and services to our customers and shareholders.

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Our Purpose

We offer client-specific services, tailored to achieve the highest level of customer satisfaction.